What is the processing time once I purchase an order?
When you place an order, you'll receive an email confirmation. Our order processing typically takes between 24 to 48 hours. Once your order is shipped, you'll receive another email notification containing your shipment details, including a tracking number.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in.
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe.
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details.
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email.
An item is missing, wrong, or damaged in my package. What should I do?
We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you.
Can you tell me the shipping times?
Our shipping times typically range between 10 to 15 days. Please note that delivery times may vary depending on your location and any potential delays in transit. If you have any specific questions about your order's delivery, feel free to reach out to our customer support team for more information.